Privacy policy for Pinecliff Removals, Bournemouth

Who we are

This website is run by Pinecliff Removals, XXADDRESSXX. We are responsible for the personal information you give us through this site. For any question about this policy or your information, email XXEMAILXX.

What we collect

When you use one of our quote forms, we collect the details you choose to give us:

• your name
• your phone number
• your email address
• the postcodes you are moving from and to
• details of your move, such as the date, the size of your home, access, parking and any items or extra services you mention

If you email us, we also hold your email and anything you include in it. Please do not send sensitive information we have not asked for.

How we use it

We use your information to reply to your enquiry, prepare a written quote, arrange your move if you book, and contact you about that move.

Our lawful basis

We use your information because you have asked us for a quote, which means taking steps at your request before entering into a contract. If you book, we use it to carry out that contract. In some cases we rely on our legitimate interests, for example keeping a record of what was quoted and agreed in case of questions later.

How the forms are processed

Our forms are sent through Formspree, which handles the data on our behalf as a processor and passes your enquiry to us. You can read the Formspree privacy policy.

Who we share it with

We share the details needed for your move with the removals crew who carries out your move, so they can plan and complete the job. We do not sell your information or share it for marketing. We may share it if the law requires us to.

How long we keep it

We keep enquiries only for as long as we need them to quote for and carry out your move, and to deal with any questions that follow. After that we delete them. If you do not go ahead, we delete your enquiry once it is no longer needed.

Your rights

Under UK data protection law you have the right to:

• access the personal information we hold about you
• ask us to correct information that is wrong or incomplete (rectification)
• ask us to delete your information (erasure)
• ask us to limit how we use it (restriction)
• object to us using it where we rely on legitimate interests
• ask for a copy of information you gave us in a format you can reuse (portability)

To use any of these rights, email XXEMAILXX. We may need to confirm who you are before we act on a request.

Complaints

If you are unhappy with how we have used your information, please tell us first so we can try to put it right. You can also complain to the Information Commissioner's Office: make a complaint to the ICO.

Cookies

This website does not use analytics or advertising cookies at present. It uses only essential cookies needed for the site to work, such as those that help the quote form submit safely. If this changes, we will update this policy and ask for your consent where the law requires it.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

Last updated 31 October 2026.